Frequently Asked Question

Shipping Fees

Shipping usually costs around RM10–25, depending where you ship to.

Free express shipping? Yup!
Spend RM400+ and we’ll cover the shipping.

Delivery Time

We usually get your order out the door within 1–3 working days after payment’s confirmed.

Once it’s shipped, it should reach you within 7 days. If you're in East Malaysia or a smaller town, give it an extra day or so, just in case!

What is BGTG?

BGTG stands for Board Game To Go, Malaysia’s largest board game community on Facebook!

We’re all about helping members buy and sell second-hand board games easily and safely. Whether you're hunting for a rare title, clearing your shelf, you may seek for our help.

Why sell or buy through BGTG?

Because we’re fair, transparent, and reliable!

As a neutral middleman, we help check the game’s condition, verify all components, and make sure you get exactly what you see, no surprises!

How does BGTG charge?

BGTG Fee Structure (Based on Selling Price):
10% for items sold below RM199
7% for items sold between RM200–RM499
5% for items sold above RM500

How to start selling in BGTG?

Visit TOMO Boardgame Café / Contact Us

Drop by TOMO Boardgame Café or message us to arrange a drop-off.

We’ll help list your games on BGTG for you!

What is D2C?

D2C Stand for Direct-to-consumer, game fulfilled directly by Imagine Games. As a result, these orders follow a separate shipping schedule and fee structure from regular Playmaker orders.

Shipping Fees
Orders below RM100: RM10
Orders from RM101 to RM300: RM20
Orders from RM301 to RM500: RM40
Orders above RM500: RM50

All D2C orders are dispatched every Monday. Customers in Penang may also choose self-collection to avoid shipping charges.

Please Note Before Ordering
D2C games are not supplied in shrink wrap.
As these orders are fulfilled by Imagine Games, Playmaker’s usual shipping arrangements do not apply.
Imagine Games will not be responsible for items lost or damaged during delivery.
If your game contains missing or defective components, please contact the game’s publisher directly for replacement assistance.

By placing a D2C order, customers acknowledge and accept the fulfilment, shipping and product conditions stated above.